Master the principles of business administration
This course provides the skills and knowledge needed to excel in a business administration role. Learn the principles of administrative services, communication, and developing effective working relationships.

What you will learn
Principles of Providing Administrative Services
This unit aims to provide learners with insight into building effective customer relationships by addressing their needs and preferences.
Learners will also explore how organisations manage customer interactions and understand the core principles of customer relationship management (CRM).
Principles of Business Document Production and Information Management
This unit is designed to equip learners with knowledge on preparing and sharing business documents, along with understanding how information is organised within business settings.
Understand Communication in a Business Environment
This unit is intended to give learners insight into the essential elements for effective written and spoken communication within a business environment.
Learners will also learn to recognise suitable body language and tone of voice for verbal interactions.
Understand Employer Organisations
This unit enables learners to grasp different organisational structures and the differences between the private, public, and voluntary sectors.
Additionally, learners will learn to explain internal and external factors affecting organisations and recognise the importance of adapting to changes within the business environment.
Understand How to Develop Working Relationships with Colleagues
This unit is designed to provide learners with a solid understanding of the fundamentals of effective teamwork.
Learners will also explore the responsibilities and expectations of a buddy and learn methods for delivering constructive feedback.
What our studens say about this course
Frequently Asked Questions
What is the expected duration for completing the course?
You can finish the course at your own speed, thanks to the flexible learning options provided.
Am I going to receive a certificate?
Your certificate will be sent to you via post. Additionally, all our qualifications are recognised by NCFE/CACHE or TQUK, ensuring they meet high standards of accreditation.
Is the Business Administration Training Course offered at no cost?
Is the Business Administration Training Course available free of charge?
Yes, the Business Administration course can be accessed for free, provided you satisfy the eligibility requirements:
– You must reside in England.
– You should have been a UK/EU resident for over three years for reasons other than education.
– You need to be at least 19 years of age.
– You must not be currently enrolled in an apprenticeship.
We facilitate connections between adults in England and learning providers that utilise government funding, including the Education & Skills Funding Agency (ESFA) and the Adult Education Budget (AEB).
What does a Level 2 Qualification in Business Administration entail?
A Level 2 qualification in Business Administration equips learners with essential knowledge and skills across various fundamental aspects of the field. Key topics include office procedures, effective communication, customer service, and basic financial administration.
This qualification is particularly suited for those aiming to embark on a career in business administration or individuals wishing to improve their current skill set.
What opportunities does a Level 2 Certificate in Business Administration provide?
A Level 2 Certificate in Business Administration offers numerous entry-level career opportunities. With this qualification, you can aim for positions such as administrative assistant, receptionist, data entry operator, or customer service representative.
These roles generally include responsibilities such as overseeing office operations, managing correspondence, maintaining records, providing support to staff, and assisting with basic financial tasks.
Additionally, the Level 2 certificate acts as a stepping stone for future career advancement, enabling you to gain practical experience and develop your skills for enhanced opportunities down the line.
What are the responsibilities of Business Administration?
Business administrators are responsible for a range of administrative functions that facilitate the smooth running of an organisation.
Their typical duties involve managing office operations, handling correspondence, overseeing data management, supporting staff, assisting with financial administration, delivering customer service, and coordinating various projects.
They play a crucial role in ensuring efficient processes are maintained, addressing the needs of the organisation, and contributing significantly to overall productivity and success.
Is this qualification acknowledged by employers?
Yes, all our courses are accredited by awarding bodies recognised by the UK government, such as NCFE CACHE and TQUK. We collaborate closely with these organisations to guarantee that our courses adhere to approved standards of excellence and receive official certification.
Moreover, all qualifications are regulated by Ofqual, making them a valuable addition to any CV.
What is the maximum number of free online courses I can enrol in?
You can claim funding for five courses within a single academic year.
Is it necessary for me to take an exam?
No, you will not need to take any exams. Instead, all courses involve completing assessment questions that are based on the knowledge you have acquired from the units.
About this free online course
In this Level 2 Business Administration course, you will develop the ability to carry out essential administrative tasks, including information management and event support. You’ll be able to apply these newly acquired skills across multiple industries and job roles.
This qualification aims to provide you with the fundamental knowledge necessary to perform effectively in a business administration position within diverse professional settings.
Gain the vital lifelong skills and insights required to offer high-quality administrative support.
- 100% Online Flexible distance learning allows you to study wherever you feel comfortable.
- Expert Support Learn in confidence with support from a qualified tutor throughout the course.
- Development Join thousands of learners in growing both professionally and personally.
- Recognised CertificationReceive your accredited qualification in as little as 6 weeks.


Level 2 Certificate in Business Administration
Complete in Only 7 Weeks
The free online course is designed to be completed over a span of 7 weeks.
Fully Funded by the Government
The Adult Skills Fund (ASF) provides full funding for the course, making it entirely free—no fees, no credit card information, and no trial periods required.
Typical Course Fee: £399
Save £399 on your accredited course! Funded spots are limited, so enrol now to secure your place.
Earn an Accredited Qualification
This Level 2 qualification is officially accredited by either NCFE CACHE or TQUK and is overseen by Ofqual.
Certificate Issued Upon Completion
The Level 2 certificate serves as a mark of achievement and is your reward for completing a qualification that is recognised nationwide.
Quick and Easy Online Enrolment
Experience quicker access to the award-winning e-learning platform than ever.